Job Description
Responsibilities:-
• Open new to bank Citigold savings accounts with wealth proposition for high networth individuals (HNI's) and ultra-high net worth individuals (UHNI's)
• Acquire commercial banking relationships - current accounts with high turnover and with trade and Forex potential. .
• Own the affluent segment in both commercial banking as well as wealth space. Also responsible for cross selling asset products ( business loan & mortgage loans) and payment products (High end credit cards)
• Responsible for co-managing the client for first 3 months for account buildup. However this is an acquisition role and this role will not be responsible for managing the client over period
• Extensive intra city travel and client engagement required.
• Generate leads through references, micromarketing activities, and other permissible databases.
• Understand customer needs, explore and educate customer on financial needs arising at various life stages.
• Ensure that KYC/AML and other compliance norms are strictly adhered to.
• Complete all mandatory certifications within 60 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms.
• Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.
• Exp in financial services will be preferred, open to hiring good candidates with sales experience involving direct face to face client interaction in any field/industry.
Balanced Score Card:
Financial Parameters
• Number of new to bank (NTB) relationships acquired Customer Service (No. of issues)
• Initial Cheque Value (ICV) amount Trend of Free look policies
• Net Relationship Value (NRV) in the following month of the accounts acquired in the previous month Effectiveness in generating and converting leads
• Insurance/Regular Investment Scheme (RIS) revenues
• Consistency of the financial performance
Customer Parameters
• Customer Service (No. of issues)
• Trend of Free look policies
• Effectiveness in generating and converting leads
Process Parameters
• KYC/AML and adherence to other norms Quality of market/customer feedback provided
• Mandatory certifications (IRDA, AMFI, Internal Investments, Internal Insurance, Control and Compliance University Courses) Proactive escalation of the potential concerns/issues
People Parameters
• Quality of market/customer feedback provided
• Proactive escalation of the potential concerns/issues
Education and Experience
Experience - Experience in banking product sales to affluent segment - Exposure to commercial accounts sourcing or wealth management accounts sourcing is added advantage. Awareness about markets/current trends, general awareness about current affairs. Awareness about banking regulations/product regulations around business/ foreign trade/ Foreign exchange/ wealth management
Education - Post Graduates with we are fine with 1-2 years of experience. Candidates with experience or freshers from Select PG campuses
Proficient Skills - Strong communication skills; Strong quantitative and analytical skills
Understanding of basics of finance, basics of banking; Understanding of markets - key drivers, current trends etc; Ability to Sell - strong selling/product pitching abilities; Relationship management skills/potential to manage; High Achievement orientation
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