Title: Application Support Analyst
Department: IT
Location: Singapore
Role Summary:
The Application Support Analyst is responsible for resolving Tier 1 application issues that have been escalated through the call logging system, phone, email, or the Service Desk, communication with customers and providing internal testing of the production support releases.
- Initial support of incoming Application support tickets
- Resolution of Tier 1 tickets
- On-boarding new application and providing a high standard of documentation and training
- Release changes to supported systems through the Change Management process
- Special projects as assigned
- Supporting Global applications for all offices
- Provide applications support and guidance which may include service packs, upgrades and infrastructure
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
- Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production
- Conduct platform monitoring and performance tuning
- Take responsibility for capacity management and platform scaling
- Work with project teams to investigate complex issues, identify and implement solutions to re-occurring problems
- Share/spread knowledge throughout the Support Team and relevant areas, from development through to support
Experience & Qualifications:
- Excellent troubleshooting skills in Unix and SQL store procedures
- Knowledge of Unix programming/scripting
- Good knowledge of SQL Server and Oracle database management systems
- Knowledge on DTS/ SSIS packages is mandatory
- Experience of Windows platforms including configuration
- Knowledge of Sungard Clearvision architecture is added advantage
- Understanding of Web technology, MQ, and Client Server architecture
- Knowledge of ASIA Pacific exchanges desirable
- The ability to work under pressure
- Client focused and support orientated
- Excellent communication and interpersonal skills, both written and verbal
- Experience in a Financial Services environment, preferably in business support and back office applications
About Newedge
Newedge, a 50/50 joint venture between Société Générale and Crédit Agricole CIB , is a major force in global multi asset brokerage business, with a world-leading position in the execution and clearing of listed derivative products. With a presence in more than 20 locations in 16 countries, Newedge offers a full range of clearing and execution services covering options and futures contracts for financial products and commodities, as well as for money market instruments, bonds, FX, equities, and commodities on OTC markets. Newedge provides a range of value added services, including prime brokerage, asset financing, an electronic platform for trading and order routing, cross margining, and the centralized reporting of client portfolios. Newedge, which primarily serves institutional clients, provides access to more than 85 exchanges. Newedge's 3,000+ employees form a close-knit, multinational team that can innovatively respond to its clients in fast-moving markets.
For more information, visit www.newedge.com.
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